You are Fabulous

We will accept returns within 30 days of shipment for a full refund as long as the items are returned in the same condition. To be eligible for a return, items must be unworn or unused and with tags. You’ll also need the receipt or proof of purchase.

SWIMWEAR

Please try on over your underwear for sanitary reasons. Do not remove the protective slip.

FINAL SALE ITEMS

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.

To start a return, you can go to the following link:  http://merlotpoppy.returnscenter.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

• Standard USPS 3-5 Business Days
• Priority mail

Orders placed Monday-Friday before 12 pm PST will ship the same day. After 12 pm PST, they will ship the next business day.

Orders placed Friday after 12 pm, Saturday & Sunday will ship out the following business day.

Please click on the following link to track your package:

1. Track

2. Enter your order number and email or tracking number to check the status of your package

If you recently received the tracking number, it can take up to 24hrs before the tracking information is updated by the courier.

In the unfortunate event, you are not able to locate a package that has been marked delivered by the courier, please wait 24 hours in case the package was prematurely marked but is awaiting delivery. We are obligated to wait 24 hours by carriers. After 24 hours from delivery, you are still not able to locate your package, please contact us at info@merlotpoppy.com for assistance.

Credit cards are a secure payment method to use when shopping online. MERLOT POPPY takes security measures and fraud monitoring to keep your account information safe.

MERLOT POPPY accepts the following forms of payment:

• Credit Cards: Visa, Mastercard, American Express, Diners Club, and Discover credit card.
• 3rd party payment methods: PayPal, Afterpay, Shop Pay, Apple Pay, Google Pay and Venmo. Options may vary based on location and order amount.

All refunds will be issued to the original form of payment.