We hope that you will love your new goodies but if something doesn't work out, we will gladly accept unused, unwashed and undamaged items. We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags. You’ll also need the receipt or proof of purchase.
If you are returning a pair of shoes: Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
Swimwear
Please try on over your underwear for sanitary reasons. Do not remove the protective slip.
Final sale items
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.
To start a return, you can go to the following link: http://merlotpoppy.returnscenter.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@merlotpoppy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know the status. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.